This Policy applies to all personal data processed by DK 11 in connection with the platform at dk11-jit.com. It covers data collected during registration, account use, payment processing and customer support interactions. Please read the full Policy — the summary cards above are helpful context but do not replace the complete text below.
1. Who We Are
DK 11 is an online gaming and sports betting platform operating at dk11-jit.com, providing casino games, poker, roulette, esports betting, fishing games and related services to registered players in Pakistan. In data protection terms, DK 11 acts as the data controller for all personal information collected through the platform.
As data controller, DK 11 is responsible for deciding what data is collected, for what purpose and for how long it is retained. This Privacy Policy explains all of those decisions in plain language so that every DK 11 player in Pakistan knows exactly how their information is handled.
If you have any questions about this Policy or about how DK 11 handles your data specifically, contact the DK 11 privacy team at support@dk11-jit.com before using the platform.
2. Data We Collect
DK 11 collects personal data through several channels — registration forms, payment processing systems, live chat and support interactions, and automatic technical data collection when you access the platform. Here is a complete breakdown of what is collected and when:
| Data Category | Specific Data Points | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number (for KYC), photograph (for identity verification) | Registration and KYC verification |
| Contact Data | Pakistani mobile number, email address | Registration; updated when you change account details |
| Financial Data | Payment method details (Easypaisa/JazzCash number, bank account for IBFT, masked card number), transaction history, deposit and withdrawal amounts | Each deposit and withdrawal transaction |
| Gaming Activity Data | Game history, bet amounts, win/loss records, session durations, bonus redemption history | Continuously during platform use |
| Technical Data | IP address, device type and OS, browser type, screen resolution, session timestamps, referring URL | Automatically on each platform access |
| Support Data | Chat transcripts, email correspondence, complaint records, account notes | When you contact DK 11 support |
| Preference Data | Language preferences, communication opt-in/out status, responsible gaming settings | When set or updated in account settings |
DK 11 does not collect your full CNIC number during registration. It is only requested during the KYC verification process, which occurs before your first significant withdrawal or if a security flag is raised on your account. CNIC data is stored encrypted and is not visible to standard support staff.
3. How We Use Your Data
Every piece of data DK 11 collects has a specific purpose. We do not collect data speculatively and we do not use your data for purposes that were not disclosed at the time of collection without seeking fresh consent or establishing a new legal basis.
- Account management: Your identity and contact data is used to create and maintain your DK 11 account, verify your identity, process logins and enable account recovery.
- Payment processing: Financial data is used solely to process deposits and withdrawals via your chosen Pakistani payment method. DK 11 does not store full payment card numbers.
- Game delivery: Gaming activity data is used to deliver the games you play, calculate outcomes, apply bonuses, record hand histories in poker and settle bets in sports and esports markets.
- Fraud prevention and security: Technical data including IP addresses and device fingerprints is used to detect suspicious activity, prevent account sharing, identify multi-accounting and protect the platform from automated abuse.
- Responsible gaming: Gaming activity data and session data are used to monitor for signs of problem gambling patterns and to enforce deposit limits, session time reminders and self-exclusion settings that you have configured.
- Customer support: Support data is used to resolve your queries, investigate complaints and maintain records of dispute outcomes.
- Marketing communications: If you have opted in, your contact data is used to send you promotional emails and SMS messages about DK 11 bonuses, new games and platform updates. You can opt out at any time from account settings.
- Legal compliance: Identity and financial data may be used to meet anti-money laundering obligations, respond to court orders or cooperate with regulatory inquiries as required by applicable Pakistani law.
- Platform improvement: Aggregated, anonymised technical and gaming activity data is used to improve platform performance, game selection and user experience. This data cannot be linked back to individual players.
4. Legal Basis for Processing
DK 11 processes your personal data on the following legal bases, depending on the specific processing activity:
- Contractual necessity: Processing required to fulfil the contract between DK 11 and you as a player — including account creation, game delivery, payment processing and support. Without this processing, the contractual relationship cannot function.
- Legal obligation: Processing required to comply with Pakistani law, including anti-money laundering regulations and financial reporting requirements. DK 11 cannot waive these obligations at a player's request.
- Legitimate interests: Processing that DK 11 has a genuine business interest in conducting and that does not override your privacy rights — including fraud detection, platform security and aggregate analytics for product improvement.
- Consent: Processing based on your explicit agreement — primarily marketing communications. You can withdraw consent at any time and DK 11 will stop the relevant processing within 48 hours of receiving your withdrawal.
5. Data Sharing and Disclosure
DK 11 does not sell your personal data. Sharing of your data is limited to the following categories of recipients, each governed by strict data processing agreements or legal requirements:
- Payment processors: Your financial data is shared with Easypaisa, JazzCash, NayaPay, SadaPay, IBFT processing networks and Visa/Mastercard as necessary to process your deposits and withdrawals. Each provider has its own privacy obligations.
- Game providers: Your account identifier and game-relevant session data is shared with DK 11's licensed game providers (such as Pragmatic Play, JILI and others) to deliver the games you play. These providers do not receive your contact or financial data.
- Identity verification services: During KYC, your identity documents may be processed by a third-party verification service under a data processing agreement with DK 11. Verified results are returned to DK 11; the verification provider does not retain your documents beyond their own retention obligations.
- Legal and regulatory authorities: DK 11 will disclose personal data to Pakistani courts, law enforcement agencies or financial regulators when legally compelled to do so. Where permitted by law, DK 11 will notify you of such disclosure.
- Business successors: In the event of a merger, acquisition or sale of all or part of the DK 11 business, player data may be transferred to the acquiring entity. Players will be notified before their data is subject to a different privacy policy.
DK 11 will never share your data with advertisers, data brokers or third-party marketing networks. If you receive contact from a party claiming to represent DK 11 using data you did not provide to that party directly, treat it as a phishing attempt and report it to DK 11 support immediately.
6. Cookies and Tracking Technologies
DK 11 uses cookies and similar technologies on the platform to deliver core functionality, improve performance and support security systems. Here is what is used and why:
- Essential cookies: Required for the platform to function. These maintain your session while logged in, remember your game settings and enable payment processing flows. These cannot be disabled without breaking the platform.
- Security cookies: Used to detect suspicious login activity, identify bot traffic and protect against cross-site request forgery. These are essential and cannot be disabled.
- Performance cookies: Measure page load times, error rates and feature usage. Data is aggregated and anonymised. These can be disabled, but doing so may result in DK 11 being unable to prioritise fixes for issues affecting your device type.
- Preference cookies: Remember your language and display preferences across sessions. Disabling them means you will need to reset preferences each visit.
DK 11 does not use third-party advertising cookies or retargeting pixels. Your browsing behaviour on the DK 11 platform is not shared with external advertising networks.
You can manage cookie settings through your browser preferences. Note that disabling essential cookies will prevent DK 11 from functioning correctly — if you want to use the platform, these must remain enabled.
7. Data Security Measures
DK 11 applies multiple layers of security to protect your personal and financial data. Security is treated as a platform-level concern, not an afterthought applied to one component in isolation.
- Encryption in transit: All data transmitted between your device and DK 11 servers is encrypted using TLS. Data sent without a secure connection is rejected at the server level.
- Encryption at rest: Sensitive data categories — including financial information, identity documents and CNIC data — are encrypted in the DK 11 database. Encryption keys are managed separately from the data they protect.
- Access controls: DK 11 staff access to player data is governed by role-based permissions. Standard support agents cannot view your full payment details or identity documents — only authorised team members with a legitimate operational need can access sensitive data categories.
- Segregated funds: Player balances are held in accounts that are separate from DK 11 operating funds. A security incident affecting DK 11's operational systems cannot directly access player fund accounts.
- Security monitoring: DK 11's infrastructure is subject to continuous security monitoring. Anomalous access patterns trigger automated alerts and manual review.
- Incident response: In the event of a data breach that affects your personal data, DK 11 will notify you within a reasonable timeframe and provide details of what was affected and what steps DK 11 is taking to remediate the issue.
You also play an important role in keeping your DK 11 account secure. Use a unique, strong password, do not share your credentials with anyone, and enable any two-factor authentication options available in your account settings. If you suspect your account has been accessed without your permission, contact DK 11 support immediately via live chat.
8. Data Retention
DK 11 retains personal data for as long as is necessary for the purpose it was collected, or for as long as required by legal obligations — whichever is longer. General retention periods are as follows:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and identity data | Duration of account + 5 years after closure | Anti-money laundering legal obligations |
| Financial transaction records | 7 years from transaction date | Financial and regulatory compliance |
| Game activity data | 3 years from game date | Dispute resolution and audit requirements |
| Support communications | 3 years from interaction date | Complaint management and review |
| Technical/session data | 13 months from collection | Security monitoring and platform analytics |
| Marketing preference data | Until opt-out + 1 year | Suppression list management |
When retention periods expire, data is securely deleted or irreversibly anonymised. DK 11 does not retain data beyond stated periods without establishing a fresh legal basis for doing so.
9. Your Privacy Rights
As a DK 11 player in Pakistan you have the following rights regarding your personal data. To exercise any of these rights, contact DK 11 support at support@dk11-jit.com with your account details and a description of your request. DK 11 will respond within 30 days.
Right of Access
Request a copy of all personal data DK 11 holds about you, including how it is being used and with whom it has been shared.
Right of Rectification
Request correction of any inaccurate personal data DK 11 holds about you. Some corrections may require supporting documentation.
Right to Erasure
Request deletion of your personal data where it is no longer needed for its original purpose, subject to DK 11's legal retention obligations.
Right to Restriction
Request that DK 11 stops active processing of your data while a dispute about its accuracy or use is being resolved.
Right to Portability
Request your personal data in a machine-readable format where technically feasible, so you can transfer it to another service if needed.
Right to Object
Object to processing based on legitimate interests — including profiling for responsible gaming monitoring. DK 11 will cease processing unless compelling grounds exist.
Exercising your right to erasure while your DK 11 account is active will require account closure first. DK 11 cannot delete data that is legally required to be retained during the applicable retention period — we will tell you exactly what can and cannot be deleted and why.
10. Children's Privacy
DK 11 is strictly an adults-only platform. No person under the age of 18 is permitted to register an account or use any DK 11 services. DK 11 does not knowingly collect personal data from anyone under 18.
If DK 11 discovers that a registered account belongs to a person under 18, the account will be immediately closed, all activity will be voided and any deposited funds will be returned via the original payment method after identity verification with the account holder's parent or guardian. Any winnings generated by an under-age account are not payable.
If you believe a minor in your household may have accessed DK 11, contact support immediately. DK 11 can assist with parental controls information and will cooperate fully to resolve the situation.
11. Third-Party Links
The DK 11 platform does not contain links to external websites as a general rule. Where DK 11 communications — such as support emails — reference third-party services like Easypaisa or JazzCash for the purpose of explaining payment processes, those third-party websites operate under their own privacy policies.
DK 11 is not responsible for the privacy practices of any third-party service that you access independently, including your payment provider, mobile carrier or device manufacturer. The DK 11 Privacy Policy applies only to data collected and processed by DK 11 directly through the dk11-jit.com platform.
12. Changes to This Privacy Policy
DK 11 may update this Privacy Policy from time to time to reflect changes in data processing practices, legal requirements or platform functionality. When material changes are made, DK 11 will:
- Update the "Last Updated" date at the top of this page.
- Notify registered players by email or platform notification before the changes take effect.
- Provide a summary of what has changed and why, so you do not need to read the entire document again to understand the update.
If changes affect processing that was previously based on your consent, DK 11 will seek fresh consent rather than assuming continued consent from ongoing platform use. Your continued use of DK 11 after notification of non-consent-based changes constitutes acceptance of the updated Policy.
Previous versions of this Privacy Policy are available on request from DK 11 support.
13. Contact Us About Privacy
If you have any question, concern or request related to this Privacy Policy or to how DK 11 handles your personal data, here is how to reach the right team:
support@dk11-jit.com
Privacy queries responded within 30 days
Live Chat
Available 24×7 via the DK 11 platform
Fastest route for urgent account concerns
For requests to exercise your privacy rights — access, erasure, rectification and portability — email support with the subject line "Privacy Rights Request" and include your registered email address and a description of your request. DK 11 will verify your identity before processing any data-related request to protect against fraudulent access to your personal information.